Frequently asked questions

Start by choosing the concern you'd like help with and completing a short online intake. A licensed dermatology provider reviews your answers and photos, and—if a prescription is appropriate—your personalized treatment is sent to our pharmacy and shipped to your door. You can manage refills, messages, and your plan anytime from your account.

Cutis RX is for adults seeking prescription dermatology care for concerns like acne, rosacea, pigmentation, skin texture and aging, and hair loss. Every treatment is reviewed by a licensed provider, and prescriptions are only issued when clinically appropriate.

No appointment is required. Our care is asynchronous—you complete the intake on your own time and a provider reviews it, typically within one business day. If the provider needs more information, they'll message you through your account.

You'll see the exact price of your recommended treatment before you check out—no surprises. Provider review is included when required, and there is no separate consultation fee. Most plans are billed as a subscription, and choosing the 90-day plan lowers your cost per month compared with monthly billing.

No. Provider review is included in your treatment cost when a prescription requires it. You only pay for your medication and shipping—there is no additional consultation fee.

Both plans ship the same prescription treatment. The 90-day plan ships a larger supply less often and costs less per month, which is why most patients choose it. The monthly plan offers a lower upfront commitment. You can change cadence or cancel anytime from your account.

Refills are handled automatically based on your plan, so your treatment arrives before you run out. You can request, pause, or reschedule a refill anytime by signing in to your account. Refills remain subject to review by a licensed dermatology provider.

Yes. You can cancel or adjust your plan at any time from your account—there are no long-term contracts and no cancellation fees.

If a provider determines a prescription isn't appropriate, you won't be charged for the medication. The provider may suggest a safer alternative or recommend in-person care. Your safety always comes first.

Approved prescriptions are filled by our partner pharmacy and shipped discreetly to your address. You'll receive tracking details, and shipping is included with your plan.

No. Cutis RX is not for medical emergencies. If you have a spreading infection, fever, a rapidly worsening condition, or any symptom that feels urgent, contact your doctor or seek in-person care. If you think you may be having an emergency, call 911.

Yes. Your information is handled in line with applicable privacy regulations and is only shared with the licensed providers and pharmacy involved in your care.